RMA is a black hole for most companies. Manufacturers should perform the
same due diligence for inbound returns as they do for inbound raw materials.
They could really save themselves some money.

- IT Director, Creative Labs, Inc.

We experienced a return on our investment several times over within the first
six months. Our product is sold in the form of a kit. If any items are missing
when it is returned, we don’t need to pay out a credit on the missing items,
thus increasing our revenue. The system also saves us time in reconciling
what was returned with what should have been returned.

- Credit Manager, Creative Labs, Inc.

 

We used to have home grown system that became expensive to maintain.
It was cost prohibitive to enhance the system to meet our business
needs, as we adapt to the competitive challenges and as the business model
changes. Now we are able to adapt to the Globalization of managing our
returns process.

- Return Center Manager - IBM - Micro Electronics

Returngoods helped us meet our corporate goal of responding to our customers' RMA replacements within 24 hours. The repair module helped us collect failure analysis data and enable us to assess our product quality.

- Tim Adam, Director IT - Syquest Repair